FAQs

What is the return policy?

We offer a 28-day money back guarantee if you are not happy with your purchase. Check out our returns policy and how to return/exchange an item here.

What are the shipping options?

Next Day delivery can be arranged for an additional cost and must be paid for at the time of purchase. Cut off time for Next Day delivery is 3pm.

Destination	Estimated Delivery Period	Our Average
UK - Second Class (Free Post)	2-4 Working Days	3 Working Days
UK - First Class	1-2 Working Days	1 Working Day
UK - Special Next Day Guaranteed	1 Working Day Guaranteed	1 Working Day
Europe - Air Mail	3-21 Working Days	7 Working Days
Rest of the World - Air Mail	5-21 Working Days	11 Working Days
Items are posted at 5:00PM GMT each day. Days counting starts from the next day of posting. Days counted except Saturday, Sunday & other UK public holidays.

What are the international taxes, duties, etc. that I have to pay?

None! Everything is worked into the price.

When will I receive my order?

Our parcels are normally delivered between 1-5 working days, but Royal Mail say it can take up to 10 working days to be delivered. If you have not received your item after 10 working days, please contact us!

What do I do if I never received my order?

If you have not received your parcel after 10 working days (for domestic orders) please contact us.

What do I do if I received a defective order?

How do I make changes to an order I’ve already placed?

Contact us as soon as possible if you would like to change your order. Orders can normally be changed within 6 hours after it has been placed.

Where are you located?

London, United Kingdom

How do I contact your company if my question isn’t answered here?

You can contact us through email, phone or social media. Find our contact details here.